Skip to content
Artwork Lost or Stolen
Should your artwork be lost or stolen during the delivery process, please notify us immediately. We will re-create the painting for you at no charge.
Artwork Arrived Damaged
If your artwork is damaged upon receipt, please ensure you retain a photograph of the outer shipping box, along with clear photos of the damaged artwork. Upon verification, we will be happy to repaint the artwork for you entirely free of cost.
Frame Damaged on Arrival
In the event of a damaged frame upon delivery, we will reimburse the full frame charges to your original payment source. Alternatively, you may opt to receive the amount as store credit to be applied as a discount on your subsequent order.
Delay with Express Service
If you selected our Express Service and the artwork does not reach you within the committed 12-14 days, we will refund your Express Service charges to the original payment source. This refund can also be taken as store credit for future use.
Did Not Approve the Artwork Preview?
If you are dissatisfied with the initial painting preview, you are entitled to request our free, unlimited revisions policy until you are happy. If, following revisions, you are still not satisfied, we will process a full refund for the painting.
Not Satisfied with the Received Artwork
If you are not fully satisfied with the finished painting upon receipt, you may initiate a return within 7 days of delivery. The returned painting must be in its original packaging and will undergo a quality inspection before the refund is processed. You can choose to have the amount refunded to your original payment account or held as store credit for your next purchase with us.
100% Handmade
All paintings are 100% handmade. You can confirm this upon arrival by smelling and checking the paint texture.
No Questions Asked 100% Money Back Guarantee
Even if you have made full use of our unlimited revisions, but ultimately dislike the final painting or the initial design, you remain eligible to request our 100% Money Back Guarantee.
Additional Policies
- FlipMaestro holds the sole discretion for stating whether a return request is valid or invalid.
- For all returns or replacements, the customer is responsible for returning the faulty painting within 7 days of receiving it.
- All returned items will be subject to our quality check. The refund or replacement will only be initiated after a successful inspection.
- If a customer initiates more than 2 return or refund requests within a 365-day period, we reserve the right to decline their 3rd and subsequent requests on the grounds of preventing fraudulent claims.
- Gift Cards are non-refundable and do not qualify for returns.
- The refund amount will reflect in the customer’s account within 5-7 Working Days after a successful quality check.
- You may also choose to receive your refund as store credit for your next purchase.
If you have any questions or complaints, please use the chat widget on the left corner to speak with us or write an email to truefipmaestro@gmail.com