Frequently Asked Questions
Here are the answers to our customer’s most frequently asked questions.
About PortraitFlip
FlipMaestro has set out to change the experience of gifting by creating memories through art. Our services allow you to convert your photographs into 100% handmade paintings across a variety of themes and mediums by real artists.
FlipMaestro is a US-based company that regularly ships across the world with our artists based in China, USA, India, Australia, Indonesia and Canada.
FlipMaestro offers a range of services including handmade painting from different photos, photo restored paintings, black and white to color and royal portraits.
FlipMaestro offers a range of seven mediums – Oil, Acrylic, Watercolor, Pastel, Charcoal, Pencil and Color Pencil.
Turnaround/ Shipping
We offer two shipping options:
1. Free Service: With this service, you can receive the painting within 23 days. It takes 15 days for our artist to create your vision and the next 8 days to be delivered. There are no additional or hidden charges applicable on Free Delivery Service.
2. Express Service: Express Service can be availed by paying an additional 20% of your order value with the promise to reach you within 14 days. The first 10 days go into creating your artwork and the next 4 days for your painting to be delivered.
*Please note that the delivery is based on when you approve the order.
Yes, we deliver across the globe at no additional cost if you opt for the Free Delivery Service.
If you have a specific date in mind, write to us with the help of the chat widget on the bottom left corner with your date specified. Our solution expert will get back to you and let you know if the delivery is available for the date.
Due to the size of the product, we do not ship to APO, FPO or PO Boxes.
You will receive an email with your tracking link as soon as your order is shipped. You can follow the tracking link to check the transit of your artwork.
Our sole motive is to reach you with the artwork with absolute precaution. To make sure safe delivery, the artwork is wrapped in multiple hard layering with a note that says “Fragile”. You can watch how our artwork is Rolled, Framed and Gallery Wrapped.
In case your order is stuck in transit, you can write an e-mail at trueflipmaestro@gmail.com
and we will try to escalate the process. However, if your artwork is stuck in the customs, most likely it takes two additional days to progress.
In case of theft or loss of your artwork during shipping, you can write to us at trueflipmaestro@gmail.com
and we will have a new artwork repainted for you to reach you on priority.
Portrait Prices & Payments
The starting price of portrait painting at PortraitFlip is $89. However, the price depends on the size, medium and number of characters. To have a better idea, you can look up our Pricing Page.
We do not charge anything extra for customizations or any kind of modification that your painting needs.
No, you have to pay the exact price as quoted on the Pricing Page for your order. However, adding a frame and/or upgraded shipping may attract additional charges.
We accept all Credit and Debit Card payments through Stripe.
Yes, we accept all kinds of credit cards.
No, we do not provide cash on delivery.
We do not have a customized plan for the deposit. However, you can pay the rest 80% in instalments. To avail of it, all you have to do is write an email to trueflipmaestro@gmail.com stating your request.
Yes, you can use two different cards to pay the 20% and 80% payments respectively.
You can pay the second half of the payment once you have received the preview of the final painting and approved it.
About PortraitFlip
All are mediums are equally great but our customer’s favorite has remained Oil Portraits.
The smallest canvas size that we offer is 8×8. Place an order with 12×12 and leave your custom size in the suggestion box. We will have it done for you.
Yes, you can definitely order a custom size. To do so, add the closest size to your desired size and leave your requirement in the suggestion box. We will make sure you receive the size of your choice.
You can select the finishing option after placing your order by going to your dashboard. Click on the “Edit” button and get a frame in add-on services.
*Please note that you can only avail of this service up to 4 days after placing your order or until the photoshop approval. Kindly go through our Finishing Option Page before choosing your fancy.
You can apply the coupon code on the top bar at the checkout.
FlipMaestro’s Timelapse Service lets you watch the process of your painting from beginning to end. You can either add the Timelapse Service while placing your order or by editing your order from the dashboard after you have placed the order.
*Please note that you can only avail of this service up to 4 days after placing your order or until the photoshop approval.
Absolutely! We only begin the shipping process after you have previewed the final painting and approved it.
The photos that come out the best are the ones which are of high quality, well lighted with the front profile. It helps our artists create organic and detailed artwork.
Don’t worry! You can still get a handmade painting made. Just place your order and our designer will restore the photo for you.
There is no limit to the number of characters but you can only select up to 15 characters on the website. You can place the order by writing to us at trueflipmaestro@gmail.com if it involves more than 15 characters.
